Terms of service | English

This document was created with the help of the Sellvio Terms and Conditions Generator.

pipitneked.hu - effective from: 2025-08-20

I. General Rules

1. These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Tibor Szabó (hereinafter: Service Provider) and the party using the services on the Service Provider’s pipitneked.hu online portal (hereinafter: Webshop) (hereinafter: Customer).

2. Service Provider’s details:

a. Name: Brand Fast Food Kft.
b. Registered office: 6753 Szeged, Pajtás utca 35
c. Tax number: 25826818206
d. Company registration number: 06-09-023222
e. Name of registering Court of Registry: Szeged Tribunal Court of Registry
f. Mailing address: 6753 Szeged, Pajtás utca 35, Brand Fast Food Kft.
g. Customer service phone number: +36308830005

3. Hosting provider’s details:

a. Name: Yettel Magyarország Zrt.
b. Registered office: Hungary, Törökbálint, Pannon út 1.
c. Contact: adatvedelem@yettel.hu
d. Website: yettel.hu

4. The GTC applies to electronic commercial services provided in the territory of Hungary through the Webshop.

5. The language of the contract: Hungarian

6. Contracts are considered written contracts, but the Service Provider does not file them.

7. The Service Provider does not submit to any code of conduct.

II. Use of the Webshop

1. Registration

1. The use of services in the Webshop does not require registration.

2. General information about purchasing

1. The essential characteristics and features of the products available in the Webshop, as well as instructions for use, can be found on the product information page.

2. The detailed actual properties of the product are included in the product’s user manual, which, if required by law, is attached to the product.

3. The Webshop displays the gross price of products expressed in Hungarian Forints. The purchase price is the amount indicated next to the product, which includes 27% VAT.

4. During the ordering process, the Service Provider clearly indicates the total amount payable – including the product price, shipping costs, and any other additional fees – before the order is finalized. If any cost cannot be precisely calculated in advance, the Service Provider will clearly state this and explain the calculation method.

5. The Service Provider does not apply default options (pre-ticked boxes) that would result in extra charges for the Customer. Any additional service or product not necessary for the main contract and available for an extra fee will only be added to the cart if the Customer explicitly and consciously chooses it. If the Customer is charged for an additional service not explicitly chosen, they are entitled to a full refund.

6. If the Service Provider displays an incorrect price next to any product in the Webshop – particularly a price significantly different from the generally known or estimated price of the product, or an obviously erroneous price due to system failure (e.g., 0 HUF or 1 HUF), or one with an apparent calculation error – the Service Provider is not obliged to sell the product at the incorrect price. If the Customer finalizes an order at an incorrect price, the Service Provider is not obliged to accept it but may offer the product at the correct price for purchase, and the Customer is free to decide whether to accept it.

7. The Service Provider issues electronic invoices.

3. The purchasing process

1. Placing products in the Cart: The product to be purchased must be placed in the Cart. By clicking on the Cart icon, the Cart contents can be viewed, and the Webshop informs the Customer of the contents, which the Customer may freely modify until the Order is placed.

2. Providing Customer data: If the Customer wishes to purchase the contents of the Cart, the following data must be provided:

a. Choosing delivery method: personal collection or home delivery
b. Providing delivery address may include the following:
i. The Customer may indicate whether they are purchasing as a private individual or a business customer (for business orders, company name, tax number, registration number, and bank account number are also required)
ii. Delivery details: country, postal code, city, address, name, phone number, contact email address. The Customer may also provide additional information in the “Remarks” field.
c. Choosing payment method: the Customer may choose from the available options: advance transfer, cash on delivery, or online card payment.

3. Finalizing the order: The Customer can finalize the order by clicking the Order button. Accepting the GTC and the Privacy Policy is a prerequisite for finalizing the order. Before or at the same time as activating the Order button, the Service Provider clearly and visibly displays the product name, the total amount payable (product price + shipping + other costs), and the fact of the payment obligation. The Order button clearly indicates that pressing it entails a payment obligation.

4. Payment of the purchase price: In the case of online card payment, the Webshop redirects the Customer to the payment interface, and after successful payment, the Order details are displayed.

5. Acceptance of the order by the Service Provider takes place in a two-step process:

a. The Webshop’s IT system sends an automatic email confirmation of the Order, which serves only for the Customer to check the Order details and receive confirmation that the Order has been submitted to the Webshop.
b. The Webshop informs the Customer of the acceptance of the Order by email.

6. Customer’s options for correcting data entry errors: The Customer may correct data entry errors until the order is submitted to the Service Provider. If correction in the Webshop is not possible or if the order has already been finalized, the Customer may notify the Service Provider via the email address or phone number provided in the GTC.

4. Service Provider’s procedure if the Customer requests delivery of the product to another EU Member State

1. The Customer may purchase under the rules of Section II.3 if they request delivery to a location in a Member State where the Service Provider provides delivery or to a location where the Service Provider provides collection options.

2. If the Customer wishes to have the product delivered to a location other than that specified in point 1, then the Customer must organize the delivery themselves and contact Customer Service to coordinate details. In this case, the Customer cannot use cash on delivery as a payment option.

V. Delivery Deadline

The Service Provider shall make the ordered product available to the Customer within thirty days if the Customer qualifies as a consumer – meaning a natural person acting outside their profession, independent occupation, or business activity. If the Service Provider cannot make the product available within thirty days, they will contact the Customer at the email address provided during the order, asking whether they accept delivery of the product at a later date.

VI. Contractual Performance and Compliance

The rules set out in this chapter shall apply if the Customer qualifies as a consumer, i.e. a natural person acting outside the scope of their profession, self-employment, or business activity.

1. General requirements of contractual performance

The Service Provider undertakes that the products and services purchased by the Customer comply with the terms of the contract. Contractual performance means that the product has all the characteristics specified in the contract and meets the requirements that can reasonably be expected from goods of the same type.

2. Basic compliance criteria

The product must comply with the description, quantity, quality, and type specified in the contract. It must also have the functionality indicated in the contract or product information, and be suitable for the purpose communicated by the Customer at the time of purchase and accepted by the Service Provider.

3. Fulfillment of customary expectations

The product must also meet the customary expectations set for goods of the same type. This includes having the reasonably expected quantity, quality, and performance characteristics, including functionality, compatibility, accessibility, and safety. This also covers public statements made by the Service Provider or its suppliers in advertisements, product descriptions, or labels.

4. Accessories and documentation

The delivered product must include all accessories and user manuals specified in the contract, including instructions necessary for installation. The product must arrive in appropriate packaging that ensures damage-free delivery.

5. Special rules for products containing digital elements

5.1. Update obligations

If the Customer purchases a product containing digital elements (e.g. smartphone, smart TV, connected household appliance), the Service Provider is obliged to inform the Customer of all available updates necessary for the proper functioning of the product. This especially applies to security updates. The Service Provider must also ensure that the Customer receives these updates.

5.2. Duration of updates

In the case of a one-time digital service, the Service Provider shall provide updates for a period reasonably expected based on the type, purpose, and nature of the contract. In the case of continuous digital services, if the duration of the service does not exceed two years, the Service Provider is obliged to provide updates within two years from the date of performance.

5.3. Customer’s obligations regarding updates

If the Customer does not install the updates provided by the Service Provider within a reasonable time, the Service Provider shall not be liable for any defects caused by the failure to install the update. However, this only applies if the Service Provider has previously informed the Customer about the importance of the update and the consequences of not installing it, and the failure was not due to deficiencies in the instructions provided by the Service Provider.

6. Digital content and services

6.1. Performance requirements

In the case of providing digital content, the Service Provider shall make the digital content available to the Customer without undue delay after the conclusion of the contract, in the latest version available at the time of contract conclusion. The service shall be considered performed when the digital content or the means of accessing it reaches the Customer or the device designated by the Customer.

7. Maintenance of continuous services

If the contract relates to continuous digital services for a fixed period, the Service Provider shall maintain contractual performance throughout the entire contractual period.

8. Installation obligations

Service Provider’s responsibility

If the Service Provider has undertaken the installation of the product, performance shall only be deemed completed when the installation has also been properly carried out. If the defect of the product results from improper installation carried out by the Service Provider or a person acting on behalf of the Service Provider, the Service Provider shall be liable for defective performance.

Customer’s installation obligation

If the Customer is responsible for the installation and the defect occurs due to incomplete instructions provided by the Service Provider, the Service Provider shall also be liable for defective performance. Therefore, the Service Provider pays particular attention to providing detailed and clear installation instructions for all products.

9. Cooperation obligations

Checking the digital environment

In the case of digital services, the Customer must cooperate with the Service Provider to allow the Service Provider to verify whether the defect indeed originates from the Customer’s digital environment. The Service Provider shall do this using the technical means provided and tools requiring minimal intervention.

Consequences of failure to cooperate

If the Customer fails to fulfill this cooperation obligation despite having been clearly informed of it in advance by the Service Provider, the Customer shall bear the burden of proving that a defect recognized within one year of performance already existed at the time of performance.

10. Exceptions to compliance requirements

Pre-approved deviations

The Service Provider shall not be deemed to have performed defectively if the Customer was expressly informed prior to purchase that certain characteristics of the product deviate from customary features and the Customer expressly accepted this deviation at the time of concluding the contract.

Compatibility of the digital environment

In the case of digital services, the Service Provider shall not be liable for defects if it can prove that the Customer’s digital environment did not meet the technical requirements of the service and the Customer was clearly and comprehensibly informed about this before the conclusion of the contract.

VII. Complaint Handling and Customer Service in Case of Consumer Complaints

The rules set out in this chapter shall apply if the Buyer qualifies as a consumer, i.e., a natural person acting outside the scope of his or her profession, self-employed occupation, or business activity.

The name and registered office of the Service Provider can be found in the first part of the GTC. The Buyer may communicate his or her complaint to the Service Provider either orally or in writing.

Contact details of the Service Provider for complaint handling:

Postal address: 6753 Szeged, Pajtás utca 35
Electronic mail: pipipont@gmail.com
Telephone customer service: +36308830005
In person: Temesvári krt 44, 6722 Szeged, Hungary

1. Handling of Oral Complaints

Immediate Investigation

The Service Provider shall immediately investigate the Buyer’s oral complaint and attempt to remedy it as necessary. If the Buyer does not agree with the handling of the complaint, or if the complaint cannot be immediately investigated, the Service Provider shall promptly record the complaint and its position regarding it in a report.

Recording of the Report

The report prepared about the complaint shall include the Buyer’s name and address or electronic mail address, the place, time, and manner of the complaint’s submission, a detailed description of the complaint, as well as a list of documents presented by the Buyer. In the case of an oral complaint communicated in person, the Service Provider shall hand over a copy of the report to the Buyer on the spot.

Telephone Complaint Handling

The Service Provider shall assign a unique identification number to the Buyer’s oral complaint communicated by telephone or via other electronic communication services.

The Service Provider shall send a copy of the report prepared about the complaint to the Buyer no later than simultaneously with the substantive response.

During telephone complaint handling, the Service Provider shall make an audio recording, which it shall retain for five years.

At the Buyer’s request, the Service Provider shall provide the audio recording made during the telephone administration free of charge, and shall also ensure its playback at its customer service, or, upon request, send an electronic copy. The Service Provider shall fulfill a request for access to the audio recording within thirty days from the date of receipt.

2. Handling of Written Complaints

Response Deadline

The Service Provider shall respond to the Buyer’s written complaint in writing, substantively, and in a verifiable manner within thirty days of receipt. If the Service Provider rejects the Buyer’s complaint, it shall provide reasons for its position.

If the Buyer does not provide his or her name and address or electronic mail address, fails to provide a detailed description of the complaint, or does not submit the documents and other evidence necessary to assess the complaint, the Service Provider shall not be obliged to respond to the complaint.

The Service Provider shall immediately confirm receipt of a complaint submitted via its electronic interface/form to the consumer’s provided electronic mail address.

Retention of Documentation

The Service Provider shall retain the report prepared about the complaint, the written complaint, and the copy of the substantive response thereto for three years, and shall present them at the request of supervisory authorities.

3. Legal Remedies

If the Service Provider rejects the complaint, it shall inform the Buyer in writing of the authority or conciliation board whose procedure may be initiated in relation to the complaint. The information shall include the seat, telephone and internet contact details, and mailing address of the competent authority and the conciliation board at the Buyer’s place of residence or stay.

Conciliation board contact: bekeltetes.hu/udvozlo
Consumer protection authority contact:
fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

3.1. Initiating a Conciliation Board Procedure

In the course of handling complaints and providing information to consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.

The Service Provider informs the Buyer that it has made a general submission declaration valid until withdrawal in writing at the conciliation board competent for its registered office, or – with effect covering all conciliation boards – at MKIK.

The Service Provider informs Buyers that, in addition to Buyers qualifying as consumers, the following may also turn to a conciliation board: a civil organization established under separate law, an ecclesiastical legal person, a condominium, a housing cooperative acting for purposes outside its independent occupation and economic activities, as well as any consumer who is a citizen of a Member State or has residence in a Member State, and any business established in a Member State that purchases goods or uses services within the Union exclusively for final use, or acts with such intent.

3.2. Consumer Protection Authority Procedure

Before initiating a procedure with the consumer protection authority, the Buyer is obliged to attempt to settle the disputed matter directly with the Service Provider.

The Buyer may initiate a consumer protection authority procedure if the Service Provider has violated provisions of consumer protection legislation, especially those related to distribution, provision of services, complaint handling, customer service, product quality, composition, packaging, pricing, handling of warranty and guarantee claims, as well as obligations related to consumer information.

The application submitted to the consumer protection authority must include:

the name and registered office address of the Service Provider,
the place where the contested conduct was committed,
a brief description of the subject of the application supported by the available documents, in particular the Service Provider’s reply letter to the Buyer’s inquiry, the report prepared about the oral complaint, and in the case of a complaint submitted by post or electronically, the document certifying submission.

A consumer protection authority procedure cannot be initiated later than three years after the occurrence of the infringement. If the infringing conduct is continuous, the deadline starts from the cessation of the conduct.

In the consumer protection authority procedure – within the scope of protecting the consumer interests they represent – associations representing consumer interests shall also have the rights of a client.

If the consumer protection authority establishes a violation of consumer protection regulations, it may, among other things, order the termination of the infringing situation, prohibit continuation of the infringing conduct, oblige the Service Provider to remedy the identified deficiencies within a set deadline, or impose a consumer protection fine.

4. Procedure of the Service Provider in Case of Repeated Complaints

If the Buyer submits a complaint identical in content to a previously substantively answered complaint, without containing new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints submitted by unidentifiable persons.

5. Fulfillment of Written Form

The Service Provider may fulfill its written complaint handling obligations by letter, telefax, or electronic means, provided that the tool used allows for the durable storage of data and the unchanged display thereof.

ChatGPT said:

VIII.Right of withdrawal of the Customer qualifying as a Consumer

The Service Provider draws the Customers’ attention to the fact that the right of withdrawal under this chapter (Chapter VIII Right of Withdrawal) applies exclusively to Customers qualifying as consumers. A consumer is a natural person who is acting outside the scope of his or her trade, self-employed occupation or business activity.

1. 14-day right of withdrawal

In the case of online purchases and contracts concluded outside business premises, the Customer has the right to withdraw without justification within fourteen days.

If a contract for the provision of services has been concluded and, at the express request of the Customer, performance of the service has already commenced within the fourteen-day deadline, the Customer shall be entitled to terminate the service contract.

2. Commencement and calculation of the withdrawal period

In the case of the purchase of goods, the withdrawal period shall be fourteen days from the date of receipt of the goods. If several goods have been purchased and they are delivered at different times, the fourteen-day period shall start from the receipt of the last item. If goods consisting of several lots or pieces have been ordered, the period shall start from the day of receipt of the last lot or piece.

In the case of regular delivery of goods, where the goods are delivered to the Customer on a regular basis within a specified period of time, the withdrawal period shall be fourteen days from the date of receipt of the first delivery.

In the case of the provision of services, the withdrawal period shall be fourteen days from the date of conclusion of the contract.

The recipient of the goods may be the Customer personally, or a third party designated by the Customer other than the carrier.

3. Early exercise of the right of withdrawal

In the case of the purchase of goods, the Customer may exercise the right of withdrawal not only after receipt of the goods, but also during the period between the date of conclusion of the contract and the date of receipt of the goods.

4. Withdrawal of an offer

If the contract was concluded on the basis of an offer made by the Customer, the Customer is entitled to withdraw the offer before the conclusion of the contract, which terminates the Customer’s binding commitment to conclude the contract.

5. Method and deadline for exercising rights

The Customer may exercise the right of withdrawal or termination in writing, by means of an unambiguous statement, or by using the model withdrawal/termination form set out in Annex 2 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The exercise of the right shall be deemed to have taken place within the deadline if the Customer sends the declaration to the Service Provider before the expiry of the fourteen-day period.

6. Legal consequences of withdrawal or termination

Obligations of the Service Provider in case of withdrawal or termination

6.1. Refund of the purchase price

If the Customer lawfully exercises the right of withdrawal or termination, the Service Provider shall refund without delay, but no later than within fourteen days from the date of becoming aware of the withdrawal, the full amount paid by the Customer as consideration. This includes costs incurred in connection with performance, including delivery charges.

6.2. Method of refund

The Service Provider shall refund the amount due in the same way as the Customer originally used for payment.

The Service Provider may, with the express consent of the Customer, apply another method of payment for the refund, but the Customer shall not incur any additional fees as a result.

6.3. Special delivery costs

If the Customer has expressly chosen a mode of transport different from the least costly usual mode of transport, the Service Provider shall not be obliged to reimburse the additional costs arising from this choice.

6.4. Right of retention

In the case of the sale of goods, the Service Provider may withhold the refund of the purchase price until the Customer has returned the goods or has provided conclusive proof of having returned them, whichever is the earlier. The Service Provider is not entitled to this right of retention if it has undertaken to collect the goods itself.

6.5. Data processing and digital content

In the event of withdrawal, the Service Provider shall fulfil its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.

The Service Provider shall refrain from using any content provided or created by the Customer during the use of the digital content or digital service provided by the Service Provider, other than personal data, except where such content (a) cannot be used in connection with the digital content or digital service provided by the Service, (b) relates solely to the Customer’s activities during the use of the digital content or digital service provided by the Service Provider, (c) has been combined with other data by the Service Provider and cannot be separated, or could only be separated with disproportionate effort, or (d) was generated jointly with other Customers and other Customers may continue to use it. Non-personal content created by the Customer in connection with the digital content or service shall be made available to the Customer upon request, unless such content cannot be used in another context, relates solely to the Customer’s activities, has been combined with other data, or was created jointly with other consumers. The Customer shall be entitled to retrieve digital content free of charge, without restriction, within a reasonable period of time, in a commonly used, machine-readable data format. In the event of withdrawal – subject to the above rules – the Service Provider may prevent further use of the digital content or service.

Obligations of the Customer in case of withdrawal or termination

6.6. Return of goods

In the event of withdrawal, the Customer shall return or hand over the goods to the Service Provider without delay, but no later than within fourteen days of the notification of withdrawal. The return shall be deemed to have been completed within the deadline if the goods are sent before the expiry of the deadline. This obligation does not apply if the Service Provider has undertaken to collect the goods itself.

6.7. Return costs

The direct cost of returning the goods shall be borne by the Customer, unless the Service Provider has undertaken to bear this cost. If the goods were delivered to an address requested by the Customer during the conclusion of a contract outside the business premises, and due to the nature of the goods they cannot be returned by post, the Service Provider shall transport them back at its own expense.

6.8. Liability for depreciation

The Customer shall only be liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the goods. If the Service Provider has not provided the necessary information on the right of withdrawal, the Customer shall not be liable for depreciation.

6.9. Proportional fee for services

If the Service Provider and the Customer have concluded a service contract and requested early commencement of performance, and the Customer exercises the right of termination after the commencement of performance, the Customer shall pay a proportionate fee for the service performed up to the time of termination. The Service Provider shall calculate the proportionate amount on the basis of the total consideration set out in the contract, unless the Customer proves that this is excessive, in which case the market value shall apply.

6.10. Cessation of the use of digital content

In the event of withdrawal from a digital content or service contract, the Customer shall refrain from further use and from making it available to third parties.

6.11. When is the right of withdrawal not exercisable?

After full performance of services.
In the case of a contract for the provision of services, the Customer may not exercise the right of withdrawal after full performance of the service, provided that performance has begun with the Customer’s express prior consent and acknowledgment that he/she loses the right of withdrawal upon full performance.
When purchasing customized and perishable products.
The Customer may not exercise the right of withdrawal in the case of customized goods, perishable goods, or goods which can only retain their quality for a short period, as well as sealed goods which cannot be returned after opening for health protection or hygiene reasons.
When purchasing sealed entertainment products.
The Customer shall not have the right of withdrawal in the case of the purchase of sealed audio or video recordings or computer software after opening.
When purchasing time-bound services.
In the case of accommodation, transport, car rental, catering or leisure services, where the Service Provider has specified a specific date of performance, the right of withdrawal cannot be exercised.
When purchasing digital content.
In the case of non-tangible digital content, the right of withdrawal may not be exercised if performance has begun with the Customer’s express prior consent and the Customer has acknowledged that he/she thereby loses the right of withdrawal.

6.12. Effect on ancillary contracts

If ancillary contracts are also connected to the contract concluded by the Customer, the exercise of the right of withdrawal or termination shall also dissolve or terminate these ancillary contracts. The Customer is not obliged to compensate for any damage resulting from the termination of the ancillary contracts, and no other costs shall be charged in this regard. The Service Provider shall immediately notify the third parties involved in the ancillary contracts of the Customer’s withdrawal or termination.

IX. The Service Provider’s rights if the Customer does not accept the product

If the Customer does not accept the delivered product, the Service Provider is entitled to initiate the repeated delivery of the package, and such delivery is subject to the payment of the Service Provider’s delivery fee.
If during the repeated delivery the Customer again does not accept the product, this shall be considered a serious breach of contract, and the Service Provider shall be entitled to terminate the contract with immediate effect. The Service Provider is entitled to deliver the termination notice to the email address provided by the Customer in the Webshop. The termination shall be deemed delivered when the email containing the termination is delivered to the recipient’s mail server; the email shall be considered delivered and undisputed even without confirmation if no statement containing a dispute is received from the other party within 3 working days.
If items 1–2 have already occurred in the case of the Customer, the Service Provider may make the acceptance of further orders from the Customer subject to the prior payment of the purchase price of the products and the delivery fee.

X. Consumer Protection Information

In the case of points X. 1-3 [1. Warranty for Defects, 2. Product Warranty, 3. Guarantee], the term Customer shall mean the consumer; a consumer is a natural person acting outside the scope of his/her profession, self-employment, or business activity.

For Customers who do not qualify as consumers, the Service Provider provides information under point 4.

1. Warranty for Defects

In what cases may the Customer exercise his/her warranty rights for defects?

In the event of defective performance, the Customer may enforce a warranty claim against the Service Provider in accordance with the provisions of the Civil Code. This right applies in all cases where the purchased product does not comply with the terms of the contract or lacks the usual characteristics.

When exercising warranty rights for defects, the Customer may request, at his/her choice, the repair or replacement of the defective product, unless fulfilling the chosen request is impossible, or it would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another claim. If the Customer did not request or could not request repair or replacement, he/she may demand a proportional reduction of the consideration, or as a last resort, may withdraw from the contract. The Customer may switch from the chosen warranty right for defects to another, but the cost of such a switch shall be borne by the Customer, except if it was justified or if it was caused by the Service Provider.

Within what time limit can the Customer enforce his/her warranty claim for defects?

The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than within two months from the date of discovery of the defect. The Service Provider draws the Customer’s attention to the fact that warranty rights for defects cannot be enforced after the expiry of the two-year limitation period starting from the date of performance of the contract. In the case of a used product, this period is at least one year.

Against whom can the warranty claim for defects be enforced?

The Customer may enforce the warranty claim for defects against the Service Provider.

What other condition is required for enforcing warranty rights for defects?

Within one year from performance, enforcing warranty rights for defects only requires reporting the defect if the Customer proves that the product was supplied by the Webshop. After one year from performance, however, the Customer must prove that the defect recognized by the Customer already existed at the time of performance.

2. Product Warranty

In what cases may the Customer exercise his/her product warranty rights?

In the event of a defect in a movable item (hereinafter referred to as a product for the purposes of this section), the Customer may, at his/her choice, enforce a claim for warranty for defects as set out in point 1, or a product warranty claim under the Civil Code.

What rights does the Customer have based on a product warranty claim?

As a product warranty claim, the Customer may request the repair or replacement of the defective product.

Against whom can the product warranty claim be enforced?

The Customer may enforce his/her product warranty rights against the manufacturer or distributor of the product (hereinafter jointly referred to as the manufacturer).

When is a product considered defective?

A product is defective if it does not comply with the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.

Within what time limit can the Customer enforce his/her product warranty claim?

The Customer may enforce the product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, this right is lost.

What rules of proof apply when enforcing a product warranty claim?

When enforcing a product warranty claim, the Customer must prove that the defect of the product existed at the time it was placed on the market by the manufacturer.

In what cases is the manufacturer exempt from the product warranty obligation?

The manufacturer shall be exempt from the product warranty obligation if it can prove that

– the product was not manufactured or placed on the market within the scope of its business activity, or

– the defect could not have been detected given the state of scientific and technical knowledge at the time of placing it on the market, or

– the defect of the product results from the application of a law or a mandatory authority regulation. For exemption, it is sufficient for the manufacturer to prove one reason.

The Service Provider draws the Customer’s attention to the fact that, for the same defect, the Customer may simultaneously enforce a warranty claim for defects against the Service Provider and a product warranty claim against the manufacturer, in parallel. However, after successfully enforcing the product warranty claim, the Customer may only enforce the warranty for defects relating to the replaced product or repaired part of the product against the manufacturer.

3. Warranty

In what cases can the Customer exercise their warranty rights?

If the Service Provider has undertaken a warranty or is obliged to provide a warranty under law, during the warranty period the Service Provider is obliged to take responsibility for defective performance under the conditions set out in the warranty statement or in the applicable legislation.

What rights does the Customer have if the warranty is based on law?

In the case of new, durable consumer goods (hereinafter: consumer goods) as defined in the ministerial decree on the designation of product groups subject to mandatory warranty, the Customer may enforce the rights specified in point 1 due to defective performance, under the conditions set out in the government decree on mandatory warranty for certain durable consumer goods.

What additional rights does the Customer have in the case of a statutory warranty?

In the case of consumer goods, during the warranty period the Customer may primarily request repair. Replacement shall be carried out even after the first attempt at repair if it is established that the consumer good is not repairable and the Customer does not request the fulfilment of another claim. The Customer may also request replacement if the repair is not carried out within thirty days following the communication of the repair request. A claim for replacement is also justified if the consumer good fails again after three repairs during the warranty period, provided that the Customer does not request the fulfilment of another claim. If replacement is not possible in the above cases, the Customer may also demand a refund of the purchase price.

Within what deadline may the Customer exercise rights based on mandatory warranty?

The warranty period for consumer goods is

a) two years for a sales price between 10,000 and 250,000 forints,

b) three years for a sales price above 250,000 forints (starting from 250,001 forints).

What rights and within what deadlines does the Customer have if the warranty is based on voluntary undertaking?

In the case of defective performance of the product, the Customer shall be entitled to warranty rights under the conditions set out in the warranty statement, within the deadline of ............, as specified in the ................. warranty rights.

Under what conditions can warranty claims be enforced?

The Customer may exercise their rights arising from the warranty with the warranty certificate provided to them; the improper issuance of the warranty certificate or the failure to provide it does not affect the validity of the warranty. If the warranty certificate is not provided, the contract shall be deemed concluded if the Customer presents the receipt proving payment. The fulfilment of the warranty claim is not conditional on the return of the opened packaging of the consumer good.

What additional requirements may be imposed as a condition for exercising warranty rights?

Special requirements (such as periodic inspections) may be imposed on the consumer for the proper commissioning or maintenance of the consumer good, provided that proper commissioning or maintenance cannot be ensured otherwise and compliance with the requirement does not impose a disproportionate burden on the consumer.

When is the Service Provider exempt from warranty obligations?

The Service Provider is exempt from warranty obligations if it proves that the cause of the defect arose after performance.

The Service Provider draws the Customer’s attention to the fact that the Customer may simultaneously enforce warranty and guarantee claims, as well as product warranty and guarantee claims, for the same defect, in parallel. However, if the Customer has already successfully enforced a claim arising from defective performance for a specific defect (for example, the Service Provider replaced the product), they cannot assert another claim for the same defect on another legal basis.

4. Information on rights enforceable in case of defective performance – in contracts between businesses

Warranty for defects

When can warranty for defects be enforced?

You may enforce a warranty for defects if the purchased product or service does not meet the quality requirements established in the contract or in law at the time of performance.

What rights do you have?

At your choice, you may exercise the following warranty rights:

You may request repair or replacement, unless the chosen warranty right is impossible to fulfil or would result in disproportionate additional costs.

If the Service Provider does not undertake or is unable to carry out the repair or replacement, you may request a proportionate reduction of the consideration, repair the defect at your own expense or have it repaired by another party, or withdraw from the contract.

What deadlines must be observed?

You must notify the Service Provider of the defect without delay after its discovery. Warranty claims for movable goods expire within one year from the date of performance.

Bearing of costs

The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider. However, if the defect was also contributed to by the Customer’s failure to perform maintenance obligations, the costs shall be borne by the Customer proportionally to their contribution.

Possibility of changing rights

You may switch from one chosen warranty right to another, but you must bear the cost of the switch unless the switch was caused by the Service Provider or was otherwise justified.

Warranty

When is it applicable?

Exemption

The Service Provider is exempt from warranty obligations if it proves that the cause of the defect arose after performance.

Parallel exercise of rights

The warranty does not affect statutory rights for defects, which may be exercised in parallel.

Important information

The statutory rights for defects may be enforced as a complaint against a claim arising from the same contract even if the claim for defects has expired.

In case of replacement or withdrawal, the Service Provider is not obliged to compensate for the depreciation resulting from normal use.

Withdrawal is not allowed due to an insignificant defect.

XI. Other provisions, information

1. The Service Provider informs the Customer that:
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so in case of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, sensitive data is protected with strong encryption, using hardware-based encryption solutions integrated into the processor.

2. The Service Provider informs the Customer that the Sellvio rating system operates on the Online Store website.
a. The rating system evaluates not individual products but the operation of the webshop itself, based solely on opinions of real customers.
b. During the review process, the following technical security measures are applied:
i. The possibility to leave a rating is activated only after purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Ltd.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó Street 4).
ii. Reviews can only be submitted following purchase, based on an invitation sent to the provided email address.
iii. It is important to know that neither ratings nor reviews can be deleted – both positive and negative feedback appear, ensuring the system provides an accurate representation of the webshop’s operation.